Terms & Service

Terms & Conditions

 

Welcome to Soho Beds. By using our website or making a purchase, you agree to the terms and conditions below. These terms are designed to make sure everything is clear, fair, and smooth between us and our customers.

 

1. General

This website is owned and managed by Soho Beds. When you use our site or place an order, it means you accept the policies listed on this page. If you do not agree, we advise you not to use the website.

 

2. Product Information

We aim to provide accurate and up-to-date product details, including prices, descriptions, and images. However, errors may occasionally occur. In such cases, we reserve the right to correct any mistakes and cancel or update orders if necessary.

Please note that product colours may slightly vary due to screen settings, lighting, or manufacturing batches.

 

3. Orders & Payments

All orders are subject to acceptance and stock availability. Once you place an order, you will receive an email confirming your order details. Full payment must be made at the time of ordering. We accept a variety of secure payment methods for your convenience.

If we’re unable to fulfil your order, we’ll inform you as soon as possible and offer a suitable alternative or full refund.

 

4. Delivery

We work to ensure timely delivery of your items. Estimated delivery times are provided at checkout. While we aim to deliver on time, unexpected delays may occur due to courier issues, weather, or other factors beyond our control.

We are not responsible for any loss caused by delayed delivery, but we will do our best to assist and update you if any issues arise.

 

5. Returns & Refunds

If you're not satisfied with your order, you may be able to return it under certain conditions. Items must be unused, in original packaging, and returned within the specified return period. Full details can be found on our Returns & Refunds page.

Refunds are processed once the returned item has been received and inspected.

 

6. Use of the Website

You agree to use this website only for lawful purposes. Activities such as hacking, sending harmful code, or misusing our content are strictly prohibited.

We reserve the right to restrict access or take legal action in case of misuse.

 

7. Privacy

We take your privacy seriously. Any personal information you share while placing an order or contacting us is kept secure and is only used to process your order and improve your experience.

We never sell or share your information with third parties for marketing purposes. Any data we collect is handled responsibly and in accordance with relevant privacy standards.

 

8. Changes to Terms

We may update these terms from time to time. When we make changes, we’ll update this page. Continued use of the website after changes means you agree to the updated terms.

 

9. Contact Us

If you have any questions or concerns about these terms, feel free to get in touch with us at hello@sohobeds.co.uk