Privacy Policy

Privacy Policy

 

At Soho Beds, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase. We believe in transparency and ensure your data is handled securely and responsibly.

 

1. What Information We Collect


We collect both personal and non-personal information when you interact with us, including:

Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely via third-party payment gateways such as Shopify Payments, Klarna, or PayPal)
  • Order and product preferences
  • Any correspondence sent to us (via email or contact forms)
  • Information Collected Automatically
    IP address
  • Device type and browser information
  • Referring and exit pages
  • Time zone and location (general)
  • Site usage activity (pages visited, time spent, links clicked) via cookies and similar technologies

    2. How We Use Your Information

    We only collect data where there is a lawful basis for doing so, and we use it to:
  • Process and deliver your order
  • Manage your account
  • Respond to customer queries, warranty claims, or support requests
  • Communicate updates such as order confirmations, delivery notices, and changes to our services
  • Improve our website experience through analytics
  • Prevent fraud and protect our business
  • Send marketing communications if you opt in (you can unsubscribe at any time)

    3. Sharing Your Information

    We never sell your data. We only share your information with third parties when necessary, including:
  • Payment processors (e.g. Klarna, PayPal, Shopify) to securely handle transactions
  • Couriers and delivery services to fulfill your order
  • Marketing and analytics platforms (e.g. Google Analytics, Klaviyo) to improve our services and advertising
  • IT service providers who assist with website functionality and security
  • Legal or regulatory authorities when required by law or in response to legal processes
  • All third-party services we use are GDPR-compliant and have appropriate safeguards in place.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These help us:

  • Remember your preferences
  • Understand how you use our website
  • Show you relevant ads (retargeting)
  • You can manage or disable cookies through your browser settings at any time. However, disabling some cookies may impact your site experience.


5. How We Protect Your Data

We implement technical and organizational measures to ensure your data is secure, including:

  • Secure socket layer (SSL) encryption for transactions
  • Firewalls and access controls
  • Restricted access to your data by authorized personnel only
  • Regular monitoring and software updates
  • We store data only as long as necessary to fulfill the purpose it was collected for, or to comply with legal obligations.

6. Your Rights Under GDPR

As a UK or EU resident, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (in certain circumstances)
  • Object to or restrict data processing
  • Withdraw consent (e.g. for marketing emails)
  • Request data portability
  • To exercise your rights, email us at hello@sohobeds.co.uk. We aim to respond within 30 days.

7. Data Retention

We retain your personal data:

  • For the duration necessary to fulfill your order and warranty period
  • For legal, tax, or fraud prevention purposes (usually up to 6 years)
  • Until you request deletion of your data (where applicable)

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in regulations or our practices. Any updates will be posted on this page with a revised “April 2025”.

10. Contact Us


If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@sohobeds.co.uk
Postal Address: Unit 6 clerk green mills,  Wellington Street, Batley, Wf17 5th


Last Updated: April 2025