Warranty Policy
Warranty Policy
At Soho Beds, we stand behind the craftsmanship and durability of our products. Every bed is built with care, using high-quality materials to ensure it lasts. That’s why we offer a comprehensive 3-year warranty on all purchases.
What’s Covered
- Our warranty protects you against manufacturing defects that affect the structure, usability, or function of your bed, including:
- Frame integrity (e.g. breakage, warping)
- Mechanical issues with storage components (e.g. gas lift mechanisms)
- Stitching or upholstery coming undone due to poor workmanship
What’s Not Covered
- While we want you to love your bed for years to come, the warranty does not cover:
- Normal wear and tear
- Accidental or cosmetic damage (e.g. spills, scratches, dents, pet damage)
- Discolouration or fading from sunlight or chemical cleaners
- Water damage unless the product is explicitly sold as waterproof
- Heat damage or warping in unsuitable environments (e.g. conservatories without proper ventilation)
- Damage from improper assembly or not following care/installation guides
- Commercial or non-domestic use
- Loss, theft, or damage after confirmed delivery
- Any alterations made to the bed (e.g. trimming slats, drilling holes)
How to Make a Warranty Claim
If you believe your bed has a manufacturing fault:
Email us at hello@sohobeds.co.uk
Include your order number, description of the issue, and supporting photos/videos
Our team will review your claim and guide you through the next steps.
We aim to respond within 2 working days, and if approved, we’ll arrange a replacement or repair at no extra cost.