Terms of service

 Terms of Service

 

 Welcome to Soho Beds. By accessing our website and/or purchasing products from us,  you agree to be bound by the following Terms of Service (“Terms”), including our Privacy  Policy, Returns Policy, and Warranty Policy.

 These Terms apply to all users of the site, including browsers, vendors, customers, and  contributors of content.

 

 1. About Us

 This website is operated by Soho Beds. Throughout the site, the terms “we”, “us”, and  “our” refer to Soho Beds.
 We are a UK-based company specializing in high-quality beds and bedroom furniture,  designed and manufactured with care.

 2. Use of Website

 By using this site, you confirm that:

  • You are at least 18 years old
  • You agree not to use the site for any unlawful or unauthorised purpose
  • You will not interfere with the security, integrity, or performance of our website
  • You must not:
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the site without express written permission
  • Use false or misleading personal or contact information
  • Upload viruses, malware, or malicious code

 3. Product Information & Pricing

 We aim to ensure that all product descriptions, images, prices, and availability are  accurate. However:

  • All product details are subject to change without notice
  • Colours may vary slightly due to screen settings or lighting
  • We reserve the right to correct errors, inaccuracies, or omissions at any time
  • All prices are listed in GBP and include VAT (where applicable). Delivery is free to most UK locations, but surcharges may apply to remote areas.

 4. Orders & Payment

 When you place an order, you agree that:

  • All details provided are accurate and complete
  • You are authorised to use the payment method provided
  • Orders are subject to acceptance and product availability

 We reserve the right to:

  • Cancel or refuse an order for any reason (e.g. suspected fraud, stock issues, pricing errors)
  • Limit quantities per household or per order
  • Contact you if there’s an issue with your order
  • Secure payment processing is provided through trusted third parties such as Shopify Payments, Klarna, or PayPal.

 5. Delivery

 Please refer to our full Shipping Policy for details.

 In brief:

  • Orders are delivered via express courier in 5–7 working days
  • We will contact you to arrange delivery once your bed has been manufactured
  • A 1-hour delivery time slot will be provided on the day
  • You are responsible for ensuring someone is available to receive the item. Failed deliveries may result in re-delivery charges.

 6. Returns & Cancellations

Please refer to our Returns & Refund Policy for full details.

  • You have 30 days to return a product if it is unused and in original condition
  • A £60 fee will be deducted to cover admin, restocking, and return courier charges
  • Any used items may not be eligible for returns
  • Refunds are processed within 7 working days of return inspection
  • Cancellations must be requested before dispatch. Once an item has been shipped or manufactured, cancellation may not be possible.

 

 7. Warranty
 
 All Soho Beds products come with a 3-year warranty covering manufacturing defects.
 Please refer to our Warranty Policy for full terms.

 This warranty excludes:

  • Wear and tear
  • Damage from misuse, moisture, heat, or improper assembly
  • Commercial use
  • Cosmetic issues (scratches, stains, marks)
  • Altered products

 8. Intellectual Property

 All content on this site—including product designs, images, text, logos, graphics, and  branding—is the property of Soho Beds or licensed to us.
 You may not use or reproduce our content without express written permission.

 9. Limitation of Liability

 We are not liable for:

  • Any indirect, incidental, or consequential damages related to your use of our products or website
  • Delays or failure to perform due to circumstances beyond our control (e.g. courier delays, pandemics, weather)
  • Our total liability to you in respect of any product shall not exceed the purchase price paid by you.

 10. Governing Law

 These Terms are governed by and construed in accordance with UK law.
 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and  Wales.

 

 11. Changes to Terms


 We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to review this page periodically. Continued use of the site after changes constitutes acceptance.

 Contact Information
 For questions about these Terms or anything else, you can contact us at:

 Email: hello@sohobeds.co.uk
 Phone: 01924 806398
 Business Address:  Unit 6 clerk green mills,  Wellington Street, Batley, Wf17 5th

 

 Last Updated: 15/07/2025